Terms of service

Account Registration and Order Compliance

When you create an account on our website, you may be required to provide certain information to register and place orders. You agree that all information you provide, including your name, company name, billing address, shipping address, email address, tax information, and any certification or compliance documents, is current, accurate, and complete.

You are responsible for keeping your account information up to date at all times. We reserve the right to suspend, restrict, or terminate your account, refuse service, cancel orders, or hold shipments if any information provided is outdated, inaccurate, false, misleading, or incomplete.

For regulated products, including refrigerants and other restricted items, you may also be required to provide additional documentation before an order can be approved or shipped. This may include, but is not limited to, business information, tax documents, exemption certificates, certification records, or other compliance-related documents. Failure to provide requested information may result in order delays, order cancellation, or refusal of sale.

We also reserve the right to decline or delay any order if:

• the exact product, shipping destination, or customer eligibility cannot be verified,
• the order contains restricted or regulated products,
• the shipping address is incomplete, invalid, or not eligible for the selected shipping method,
• required freight delivery conditions are not met, or
• the order cannot be processed in accordance with our internal compliance, shipping, or safety procedures.

We may take any of these actions at any time and without prior notice where necessary to protect our business, comply with applicable shipping requirements, or verify order eligibility.

A tighter corporate version:

Account Information; Verification; Refusal of Service

To create an account or place an order, you must provide true, accurate, current, and complete information. You are solely responsible for maintaining and promptly updating your account and order information, including contact details, billing information, shipping information, tax documentation, and any certifications or other compliance records required for regulated products.

We reserve the right, at our sole discretion, to suspend or terminate accounts, refuse access to the website, reject or cancel orders, delay shipment, or require additional verification if any information provided is inaccurate, incomplete, outdated, false, or cannot be verified. We further reserve the right to refuse any transaction involving regulated or restricted products where customer eligibility, destination eligibility, shipping conditions, or compliance requirements are not satisfied.